Supply problem after firmware update

[natioam]

what happens when you use a Mac Pro laptop and don't ever hook up using a usb??? this is complete BS

[SDkid]

Dear CD222, I am so grateful you took the time to post this "fix"     Thank you so very much !    I did it twice because after turning the printer off and then the first time, I didnt wait a couple of minuets for the software to install.   Thank you again !

[Combicutinc]

anyone have thought when using a Mac?

[Duckhunt29]

CD222, thank you so much for the info on fixing the supply problem that HP made for us.  I followed your directions and my printer shows the firmware was reset to the previous version, but I am still getting the supply error.  Any thoughts on how to fix this, or what am I missing?  I did directly plug my computer to the printer and it showed the firmware downgrade as complete, but I'm still getting the same message.  If anyone has any advice, I would love it.  I'm about to toss this printer in the yard and beat with a bat!

[Paco55]

Does the error message on the printer show a question mark (?) on all four cartridges? IF NOT, then you really do have a bad cartridge. If so, try restarting the printer, or re-running the firmware updater. It may also be that your model of printer and the firmware updater are incompatible. I wish I could be of more help.

[Duckhunt29]

Yes, I am still getting the question mark on all four cartridges.  This is the weird one for me right now.  I have been using the original blue, cyan and magenta HP cartridges from when I first bought the printer.  The black is a different brand that has been working fine until this firmware update that messed everyone up.

Before finding this fix, I thought I had a bad cartridge, so i replaced all three of my colors and left the black one.  That made all four cartridges generic.  This didn't fix it.  I have run the firmware update several times, and it shows that it is the older June version that it is supposed to be.  When this wasn't working, I decided to put the original HP blue, cyan and magenta back in along with the generic black.  The printer works now, but says I'm low on the three colors.  Which I probably am.  If I switch any of the colors to the generic, I get the question mark problem.  The colors are the same brand and same box as the generic black one that is working.

I am no wiz at any of this, and am stumped.  Anyone have any thoughts on how to get the generic colors to work?

[Nigel_Holl]

Hi

My HP M254dw did the exact same thing post "firmware update" -> "Supplies problem" was triggered - and thus no printing.

Following the steps provided and locating the correct FW version from June (20200612) fixed it (USB cable required to push FW from laptop to printer).

[content removed]was link for PC - M254dw firmware June 2020 (~ 32Mbytes).

This is a lifesaver - many thanks

Nigel H

[Audioguy52]

This solution doesn't work for the M180 Printers.  The printer give an incorrect firmware message and stops the process.