Third-Party Toner Cartridge Support for Color Laserjet MFP M281cdw

[BrutusCosmo]

I recently replaced my toner cartridges with a third-party solution but the printer refuses to use them. Changing the Supply Setting Cartridge Policy and Cartridge Protection to OFF (they were always OFF) did not resolve the issue. Changing the Supply settings for Cartridge Policy and Cartridge Protection to OFF  (which they seem to have always been) did not resolve the issue. What can I do to get third-party cartridges supported?

I am sorry I bought the printer as HP needs to be more forthcoming with their supplies policy. Based on this experience I will not be purchasing any new HP products. 

[Jay_G24]

Hi @BrutusCosmo,

I'd like to help!

I understand you are unable to print using non-HP toners.

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[BrutusCosmo]

Hi Jay_G24,

The latest firmware didn't work and still returned an error regarding the cartridge chipsets. 

Paul

[Jay_G24]

I recommend you reach out to the cartridge manufacturer.

Hope this helps!

[BrutusCosmo]

Jay_G24,

I started a conversation with my cartridge provider.

Can you answer the question - "Has HP now enabled blocking non-HP chipsets on their latest release of firmware?" The HP Community  Ink and Toner areas have many similar reports of this recent change. I was able to use one of the suggestions from Redit to resolve the issue and the cartridges work just fine. 

HP should make a statement about this change since it appears to impact many owners of HP printers. 

Paul 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[BrutusCosmo]

Just to set the record straight on this thread - HP was not helpful in resolving this issue. The answer is available on Redit and possibly other forums.

[DGT9653]

Can you tell me what the fix  was?? Went to Reddit and there is lots of chatter on there, but I don't see any fixes, right off. 

Thanks