• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-08-2022 03:56 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

Hi.  We bought a new toner cartridge from Staples (official HP cartridge) and when we installed it is says "Indicated cartridges blocked for containing a non-HP chip.  More at www.hp.com/learn/ds"  We went to the link and it just talks about using non-HP cartridges.  But we bought the same exact official HP cartridge we've been using since we bought the printer.  And we bought it at Staples; a reputable store, not some random discount website or something.  So we took it back to Staples and got another cartridge; had the same problem.  Can anyone help? We own the HP Color Laser Jet Pro MFP M281fdw.  We purchased the Print Cartridge 202A CF500A. Thank you

Category:
1 person had the same question
2 REPLIES 2

‎11-16-2022 12:35 PM

HP Recommended

Hello @Steve20221108 ,
Welcome to the HP Support Community!

 

Install the latest firmware: HP Color LaserJet Pro M280-M281 Multifunction Printer series Firmware Update Utility 

Be sure to read the instructions.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎12-01-2022 11:37 AM

HP Recommended

I have this same issue and my firmware is already up to date. I have verified that this is genuine hp toner through the QR code. I have paid hundreds of dollars for HP toner that we can't return now because am told by the printer a non-hp chip is preventing me from using this printer. you have no idea how frustrated and livid I am. and I am certianly not going to pay to speak to someone on the phone to fix and HP screw-up.  I have my own post on this site that no one has responded to yet. It makes no sense that HP toner is not working in an HP printer. Please tell me again why I should remain an HP customer and not find a printer from another brand that doesn't do this?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.