Toner is incompatible for m183fw printer

[DuncanT2024]

I bought the printer HP laserjet pro mfp m183fw toner in Hong Kong 3 years before and I brought  it to UK.

The toner model I used in Hong Kong is 215A.  But I can only buy 216A toner in United Kingdom.  The 216A toner is show to be compatible for the model.

However, when I installed the new Black toner (216A) in the printer, it showed an error "incompatible black cartridge" and do not allow me to proceed. What can I do now? 

[Irfan_06]

Hi @DuncanT2024,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[DuncanT2024]

Hi,

Yes, I met all the requirements you mentioned.

I am using Windows 11 now.

My printer model is MFP M183FW.

Thank you very much.

[Irfan_06]

Hi @DuncanT2024,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[DuncanT2024]

Hi Irwin6,

I have sent a message to you already. Please check.

Thank you

[Irfan_06 · Accepted solution]

Hi @DuncanT2024,

I am sorry to inform you that the information required to reset the region is not there on the image you have shared.

Request you to perform the above shared steps again to help me with the information required to perform the regional reset.

Take care and have a great day ahead!

Irwin6

HP Support