Tray 1 load A5 size, Printing turn out yellow only

[sue2050]

I am writing to seek your expert guidance and assistance regarding a persistent issue I have been experiencing with my HP Model Number: MFP M283fdw.

Recently, I attempted to print on A5 size paper using the manual feed option (tray 1). However, I encountered two distinct problems. Firstly, the color output was limited to yellow, and secondly, the positioning of the print on the page was noticeably off.

Prior to this incident, I had successfully printed on A5 paper without any complications. It seems that this issue has surfaced unexpectedly, and despite my efforts, I have been unable to resolve it. After upgrading the printer drive. 

I would greatly appreciate your insights into what might be causing this problem and any recommended solutions to rectify it. Your expertise in troubleshooting printer-related issues would be invaluable in resolving this matter promptly.

Thank you very much for your time.

sue

[Nal_NR]

Hi @sue2050 

Welcome to the HP Support Community.

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, print settings, and quality of the file being printed

Make sure your print job is set up for optimal print quality results.

1. Check paper type and condition. Make sure the paper is appropriate for the print job and in good condition.

   • Use paper designed for HP LaserJet printers, which is designed to handle the additional heat produced during the printing process.

     CAUTION: 

     Do not use paper designed only for inkjet printers. For example, inkjet glossy photo paper can blister during the print job, which might damage the printer.

   • Some paper might not absorb toner as well as others, causing faded or smeared prints.

   • Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.

   • Do not use paper that is too rough. Smoother paper can result in better print quality.

2. Loading paper according to the print side: Typically, the smoother or glossy side is the print side, and it is loaded with the print side facing up in the input tray.

3. Loading paper according to the print side. Load paper into the paper tray with the print-side facing up. Typically, the smoother or glossy side is the print side.

4. Check the print job settings: From the application you are printing from, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.

   Make sure the color, paper type, paper size, and quality settings are correct for your print job.

5. Check the quality of the photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher-resolution photographs and graphics result in clearer prints with more accurate colors.

   Click here for the remaining steps. 

   Hope this helps! Keep me posted for further assistance.
   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!