Troubleshooting Intermittent Connectivity Issues with HP OfficeJet Pro 9025 in Office Network

[gabrielavale78]

Dear HP Support Community,

I am addressing a persistent challenge with an HP OfficeJet Pro 9025 printer deployed in a small office network, established in February 2025, to ensure reliable printing for our team. While the printer performs well under normal conditions, it experiences intermittent connectivity issues, disrupting workflow. Your expertise in resolving this matter would be greatly valued.

The printer, running the latest firmware (confirmed via HP Smart app, version 2025.1), is connected to a Wi-Fi network on a 2.4 GHz band, integrated with a Windows 11 Pro workstation and a macOS Ventura laptop in a five-device office setup. The network operates on a standard router with WPA3 security, and the printer’s IP address is reserved in the router’s DHCP settings to prevent conflicts, as advised in HP’s connectivity troubleshooting guide.

Typically, the printer handles 50–60 print jobs daily without issue, but approximately twice weekly, it becomes unresponsive, displaying a “Printer Offline” error in the HP Smart app and failing to print from either device. Rebooting the printer or router temporarily restores connectivity, but the issue recurs unpredictably.

To mitigate this, I have verified the printer’s firmware and driver updates through the HP Support website, reconfigured the Wi-Fi connection to ensure signal strength, and checked for interference from other devices. I also ran the HP Print and Scan Doctor, which detected no errors during successful connections but failed to diagnose the intermittent offline status. Network stability appears consistent for other devices, suggesting the issue is specific to the printer’s configuration or interaction with the network. I am particularly interested in identifying settings or diagnostic approaches to stabilize connectivity for consistent performance.

What specific diagnostic steps or configuration adjustments would you recommend to resolve intermittent connectivity issues with the HP OfficeJet Pro 9025 in a small office network?

Thank you for your expertise and assistance.

[Kuroi_Kenshi · Accepted solution]

Hi @gabrielavale78,

Welcome to the HP Support Community! 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

This is an excellent, detailed summary. Let’s break this down carefully so you can stabilize your HP OfficeJet Pro 9025 on your small office Wi-Fi. You’ve already done the smart first steps (static DHCP reservation, latest firmware, interference checks, HP Print and Scan Doctor). So here’s what to dig into next, this applies specifically to intermittent “Printer Offline” issues that require power cycling to recover.

Double-check IP Configuration

Make sure the printer’s IPv4 address is truly static inside the printer settings,  not just reserved at the router.

On the printer control panel:
Network → Advanced Settings → IP Settings → Manual IP.

Confirm IP Address, Subnet Mask, Default Gateway are correct.

If the printer is on DHCP + reservation only, switch to Manual in the printer itself.

 Turn Off IPv6

Some routers and printers misbehave when IPv6 is enabled but unused.

On printer’s Embedded Web Server (EWS):

Go to Network Settings → Advanced → TCP/IP → IPv6 → Disable.

Change Wi-Fi Channel

Even though signal is strong, nearby congestion on 2.4GHz can cause sudden drops:

Log into your router → manually set the 2.4 GHz Wi-Fi to Channel 1, 6, or 11.

Avoid “Auto” — pick the clearest channel.

Check Power Save / Sleep Mode

The printer may be going into deep sleep and failing to wake up for jobs.

On printer’s control panel → Settings → Power Management → Sleep Mode:

Set Sleep Mode to Longer or Off for testing.

Or, reduce the sleep timeout to force more frequent wake-ups.

Use a Different Wi-Fi Band (If Possible)

Some OfficeJet Pro models support 5 GHz.

If yours does, connect it to your 5 GHz SSID instead.

Less interference → more stable for short distances.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_2026537-1681507-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[gabrielavale78]

Hi @Kuroi_Kenshi,
Thanks for the detailed advice! Setting a manual IP on the printer and switching to a fixed 2.4 GHz channel (Channel 6) fixed the “Printer Offline” issue. Disabling IPv6 also helped stabilize things. Issue resolved! Really appreciate your help!   

Best,

@gabrielavale78

[Kuroi_Kenshi]

Hi @gabrielavale78,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,