Trying to get my printer working since June, it is now november and still no joy

[MB841]

All, I know many of you have had the same problem but for a large software provider HP have really outdone themselves with the instant ink scam.

We were using the introductory offer as im sure most people sigend up for and had about 2 months of useable service after this before everything went wrong.

Credit card expired on the billing and we needed to print so brought HP cartidges only to find out the the printer we had paid hundereds of punds for was effectivley locked by HP to instant ink cartridges only.

I messaged them on the Watsapp on the Monday the 26th of June when I was sat at home infront of a comuter and with the orinter to had, they messaged back on the 28th of june to solve the probelm, got cut off.

They then recontact on the 29th of june said I had not responded and closed the session, I pointed out I asked for support Monday and it was now Thursday and it just starts a new  support function meaning it reassigns a new agent.

I spoke to somone shortly after this who told me I needed to cancle my account in order to unlock my printer at the next billing cycle,

Now November and printer is still locked saying we cannot use it without enrolling in HP instant ink that we were told to cancel.

The whole thing means we have a useless printer and causes agro every time we need to rpint anything.

Gone on tonight, got support 

"Rest assured I will be taking care of your request."

Can you provide me with ...

email, phone number and serial number for printer at 19:58

All of these were provided at 19.59

Provided again at 20:06

It is now 20:30 and there is no further contact i,e the query has been dropped or disconnected.

Does anyone know how to actually resolve this issue without just getting a new printer and advising all others never to by HP or sign up to instant ink?

[Irfan_06]

Hi @MB841,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are looking for information on how to cancel the instant ink service.

Kindly refer to the step "Cancel your account" from this link to cancel your account.

If the issue still persists, I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support