US to Germany move and my office jet 4650 will not use local print cartridges now.

[Blackhawkeeyore]

So, I thought this would be an easy issue. I moved from the United States to Germany recently and ran out of ink for my OfficeJet 4650. I went to the local German market where I found the ink catalog from HP and low and behold my printer was displayed so I purchased several ink cartridges to get printing again. Unfortunately, it keeps giving me an error "incompatible cartridges"..."The indicated cartridges are not intended for use in this printer". This is frustrating, because I thought HP and it's printers were available for worldwide use? Is there a regional reset for the 4650? I will be living in Germany for the forseeable future so obtaining ink cartridges on the local economy or from HP Germany is ideal.

Thank you

[TEJ1602]

@Blackhawkeeyore, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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