Un resolved complaint for printer for 3 months

[Manu_India_BLR]

I had been having a print quality issue, for which a support ticket was raised in November 2024 and multiple escalations, the ticket remains open with no solution provided for more than 3 months, but lately trying to provide a replacement unit which I fear I will have to go through the same pain if something goes wrong.

[Dragon-Fur]

@Manu_India_BLR 

Welcome to the HP English Community --

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@Manu_India_BLR wrote:

I had been having a print quality issue, for which a support ticket was raised in November 2024 and multiple escalations,

the ticket remains open with no solution provided for more than 3 months, but lately trying to provide a replacement unit which I fear I will have to go through the same pain if something goes wrong.

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November is a while ago -- I am sorry for the delay and inconvenience.

We, that is, the HP Community, do not have any authority to side-step HP Support decisions.

Regardless, unless or until what you fear actually happens, there is not a solution on how to handle fearing the worst.

What can we do?

I will forward your concerns to our Moderator team.

Should there be a followup response, look for a message here before the agent uses other means to contact you.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[Sneha_01]

Hi @Manu_India_BLR ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  Hp unit . It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support