Update Credit Card Details Software glitch

[HARTE88]

Ii cannot complete my update my debit card as the details are all accepted, until i press continue, then it takes out the card number I have entered plus CVV number, both of which are correct; I have tried this three times and nothing changes. The actual updated details of my debit card are installed by the printer I am receiving Ink Supplies for, but this is a verification of the details needed from the bank who issued the card, so Part 2 of the update process. June 4th 2026 hpis the cancellation date of the Ink Contract unless I get through to administration regarding this software error? Please can anyone help who has experienced this problem before.

Kiindest regards

Molly  HP User for 20 years.

[Dragon-Fur]

@HARTE88 

Welcome to the HP Community --

---

@HARTE88 wrote:

Ii cannot complete my update my debit card as the details are all accepted, until i press continue, then it takes out the card number I have entered plus CVV number, both of which are correct; I have tried this three times and nothing changes.

The actual updated details of my debit card are installed by the printer I am receiving Ink Supplies for, but this is a verification of the details needed from the bank who issued the card, so Part 2 of the update process.

June 4th 2026 hp is the cancellation date of the Ink Contract unless I get through to administration regarding this software error?

Please can anyone help who has experienced this problem before.

Kindest regards

Molly  HP User for 20 years.

---

The problems with the update can be sorted by talking to Instant Ink Support when the support office is open in your region.

-- What? -- 

If the online process does not work for any reason at all, you can contact HP Instant Ink Support.

An HP agent can access your private information. 

Those of us who do not work for HP cannot -- and should not -- access your account.

-- What if? --

Yes, should you decide to do so, you can cancel the subscription at any time.

Be sure you understand the process and your responsibilities.

We do not judge what people decide to do.

Sections

-- Contact Instant Ink Support

-- Cancel Instant Ink

--------------------------------------------

  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

→→→  Scroll up / down to "Additional Support"

              Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

======================

-- Cancel Instant Ink --

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"