Updating payment method so that printer will release my print jobs

[Roadchalk]

Error code indicates that payment method requires updating before printer can process my print jobs.  How do i update this information so as to release print jobs?

Thanks

[Irfan_06]

Hi @Roadchalk,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with updating payment information on your instant ink account.

Change the payment method on your HP Instant Ink account.

1) Sign into your Instant Ink account.

2) Click Account in the left menu, then Billing.

3) Click Change Payment Method to open the Billing details window.

4) Select a payment method, and then enter all payment information:

• Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
• Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
• PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

Refer to this video link for more information related to the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support