Use SETUP Cartridges error for OfficeJet Pro 8028

[6pac]

After having already used and replaced the Setup HP cartridges with Regular HP cartridges with no problem, I had an issue in which a document failed to print.  Upon turning the OfficeJet Pro 8028 printer OFF and ON, the Use SETUP Cartridges error message appear on the display screen.  I bought brand new color 910 HP ink cartridges and installed with the previously functioning black 910X HP ink cartridge, but the problem persists.  Before coming here, I ran the diagnostics with the HP Smart App and exhausted the troubleshooting steps with the HP Virtual Assistant without success.  Can you help?

[Nal_NR]

Hi @6pac,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @6pac,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!