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‎12-29-2023 06:58 AM

HP Recommended

I have OfficeJetPro 6960. I am using a non-HP ink cartridge. It has run out and I replaced it with another one.  When i change it to a new one (non-HP), it does not allow me to do so.  It says non-HP cartridge detected, and something about firmware.  I have tried different tricks posted in the internet, such as setting back to factory default, unplug power cord, go to its IP address etc. without any luck.    I checked for printer updates and printer informs me that there's no new updates available.  

 

What can I do?  I cannot imagine that this is what HP does to make more money ...  from selling ink cartridges ?? 

1 REPLY 1

‎01-02-2024 07:16 AM

HP Recommended

Hi @Kenzo108,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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