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‎03-16-2025 03:40 PM

HP Recommended
Operating System: Microsoft Windows 11

I have been using Smart Ink 902XL with HP Officejet 6958, for a couple of years now, installed new cartridges now printer has blocked printing

Category:
1 REPLY 1

‎03-21-2025 08:44 AM

HP Recommended

Hi @253647,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Follow these troubleshooting steps:

1. Verify Cartridge Compatibility

  • Make sure the new cartridges you installed are compatible with your HP Officejet 6958 printer. The printer might require specific cartridges to function correctly.

2. Reset the Printer

  • Power off your printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.

3. Reinstall Cartridges

  • Remove the new cartridges and reinstall them. Make sure to align them properly and ensure that they click into place.

4. Check for Firmware Updates

  • There might be a firmware update that improves compatibility with third-party cartridges. Visit the HP Support website and check for the latest firmware update for your printer model.

5. Use Genuine HP Cartridges

  • HP cartridges are recommended to ensure optimal performance. Using non-HP cartridges may result in compatibility issues or inaccurate ink level readings.

6. Disable Cartridge Protection

  • Some HP printers have cartridge protection settings that might block non-HP cartridges. Access the printer settings through the HP Smart app or printer control panel, and disable the cartridge protection feature.

7. Troubleshoot Cartridge Recognition Issues

  • Sometimes, the printer might not recognize the cartridges correctly. Clean the cartridge contacts with a lint-free cloth to remove any debris and improve recognition.

Let me know if it helped.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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