WHEN I PRINT A COLOUR AND B/W PAGE A VERTICAL LINE SEE ON WRIGHT SIDE OF PAGE

[RAVI8791]

WHEN  i print a  colour or b/w  page a vertical line print on the page

[Hawks_Eye]

Hi @RAVI8791 

Welcome to the HP Support Community! 

  

Thanks for sharing the issue — a vertical line on the right side of the page (whether printing in color or black and white) is typically caused by a hardware-related issue, often with the printhead, drum, or scanner area, depending on the printer type.

To help you accurately, I need to ask:

Please confirm the following:

Exact HP printer model you're using (e.g., HP LaserJet MFP M283fdw, HP Envy 6000, etc.)

Does the vertical line appear when you copy a document using the scanner too, or only when printing?

Is the line solid or faint?

Is the printer an inkjet or laser model?

Have you recently replaced any cartridges or imaging units?

Once I have that info, I’ll guide you through the exact troubleshooting steps — including whether it may involve cleaning the scanner glass, aligning printheads, or checking the imaging drum or toner cartridge.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[RAVI8791 · Accepted solution]

Printer modal -HP SMART TANK 589

VERTICAL LINE APPEAR BOTH TIMES SCANED COPY OR DIRECT PRINT A DOCUMENT

 VERTICAL LINE IS WHITE AND SOLID

PRINTER IS INKJET

I HAVE NO REPLACED ANY IMAGING PART AND CARTRIGDER

[Hawks_Eye]

@RAVI8791 

Thanks for the detailed description. Since you're seeing a solid white vertical line on the right side of every printed or scanned page—both in color and black & white, and your printer is the HP Smart Tank 589 (Inkjet)—here’s how to approach the issue:

Possible Causes

A white vertical line usually indicates that no ink is being laid down in a straight column, which could be due to:

Clogged or partially blocked nozzles

Damaged or misaligned printhead

Contaminants on the scanner glass (if the line appears during copying or scanning too)

Step-by-Step Troubleshooting

1. Run Printhead Cleaning

Your printer has a built-in cleaning utility:

From the printer control panel or HP Smart app, go to:
Settings > Tools > Clean Printhead (may also be under “Maintenance” or “Printer Services”).

Run the cleaning cycle once or twice, then print a test page.

If the white line persists, continue below.

2. Print a Print Quality Diagnostic Page

This helps check which colors are affected:

Open HP Smart app > go to Printer Settings > Print Quality Tools > Print Quality Report.

Look for missing lines or gaps in any of the color blocks.

A blank section or gap aligned with the white vertical line suggests a nozzle blockage.

3. Manually Clean the Printhead Nozzles

If the cleaning cycle didn’t help:

Power off the printer.

Open the printhead access area and gently clean the printhead nozzles using a lint-free cloth slightly dampened with distilled water.

Avoid touching the copper contacts directly.

Allow it to dry, then reinstall and try printing again.

4. Inspect the Scanner Glass (for copy/scan lines)

Since you mentioned the white line also appears on scanned or copied pages, check this:

Open the scanner lid.

Use a soft cloth and glass cleaner or isopropyl alcohol to wipe:

The main glass

The thin strip of glass on the left or right (ADF path), if available

Even a small dot or hair can cause a vertical line in scans or copies.

5. Perform Printhead Alignment

Go to Settings > Tools > Align Printhead via the control panel or HP Smart app.

Misaligned heads can sometimes result in printing errors like lines or bands.

If the Issue Persists:

If cleaning and alignment don’t help, and the issue remains in both scanned and printed output:

The printhead might be damaged or reaching end-of-life (even without being replaced before).

If under warranty, consider contacting support for service or a printhead replacement.

Let me know what results you get after trying these steps—I can guide you further based on what improves or doesn't change.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye