Waiting on Instant Ink Welcome Package

[MartinMonette]

Hello, on October 1st I received an email saying that my Instant Ink Welcome package with new cartridges was on its way. Since that date the tracking numbers given to me haven’t moved and still say only that the info has been sent to Canada Post.

I’m wondering what is going out. Been out of Cyan for a few days and can’t print in colour anymore.

thank you 

[Kumar0307 · Accepted solution]

@MartinMonette, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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