Warranty Dispute

[From_Montana]

My company received a refurbished LaserJet M553 color printer from our regular vendor. This printer is now needing servicing but HP is insisting that the printer is out of warranty.

HP's web page for warranty checks (https://support.hp.com/us-en/checkwarranty) shows this warranty good until September 2020. HP Compliance claims it is out of warranty and without an extended service pack.

I can get no explanation as to why HP's records differ from that which is presented to customers via the web site. I went to their Warranty Dispute site (https://support.hp.com/us-en/document/c05084516) and get the same positive results. So what's a user to do? Is HP able to disregard obligations on a whim? And why the discrepancy between HP's internal records and Consumer-facing records?

I see others have run into similar issues. (https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/No-warranty-on-certified-refurb...) Any suggestions?

[Repairatrooper]

If the warranty shows as valid, contact an HP service partner and get the unit fixed. If you have valid proof of purchase showing a warranty. At minimum, go back to the vendor you purchased from and put their feet to the fire, unless they are not an authorized HP reseller, in which case you might have issues getting warranty.

[asmita6658]

Hi @From_Montana

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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