Wasted pages

[TJP01]

I’d like to know how to reclaim wasted or half printed pages from Instant Ink. 
When there is printer error you still have to pay for the page/s. Not at all fair practice. 

[Gaya1239]

Hi @TJP01,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with HP's Instant Ink program charges users for pages counted by the printer, even if those pages are wasted due to errors like half-printed pages, smudges, or paper jams. However, you can take steps to address this issue and potentially reclaim wasted pages:

Steps to Address Wasted Pages in Instant Ink:

1. Review Monthly Page Allotments:
   • Instant Ink operates based on a subscription plan with a set number of pages per month. If your page count goes over, you incur additional charges.
   • Wasted pages count toward your monthly total, but reporting them promptly can help avoid unnecessary charges.
2. Enable Automatic Firmware Updates:
   • Ensure your printer has the latest firmware to minimize errors and improve functionality. Regular updates can reduce issues that lead to wasted pages.
3. Optimize Print Settings:
   • Before printing large or important documents, print a test page to confirm settings and ink quality, which can prevent waste from errors.
4. Utilize Instant Ink Rollovers (if applicable):
   • If your plan includes rollover pages, you may not feel the impact of wasted pages immediately. Use rollovers strategically to buffer against errors.
5. Consider Upgrading or Downgrading Plans:
   • If frequent printer errors are causing wasted pages that HP doesn't credit, you might benefit from adjusting your plan to better align with your printing habits.

Refer to this document: HP ENVY 6022 All-in-One Printer User manaul

I hope this helps. 

Take care and have a good day.

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