Weird noise followed by leaking black ink in corner

[MoyFamily]

I have an OfficeJet Pro 8025e All-in-One. It printed just fine, then a few days ago, I went to print a single sheet. It proceeded to make an odd noise repeatedly, then I received a jammed cartridge alert and black ink has now leaked in the corner. How do I fix this? I didn't see anything upon a search that seemed to match this. Thanks.

[Raj_05]

Hi @MoyFamily,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're describing could stem from a problem with the printhead, cartridges, or internal mechanisms of the printer. Here's how you can troubleshoot and possibly resolve the issue.

Turn Off the Printer

• Unplug the printer from the power source.
• Wait for at least 60 seconds to ensure no residual power remains in the system.

Check for Ink Leaks and Clean

• Open the printer and carefully inspect the area where the cartridges are installed.
• Use a lint-free cloth slightly dampened with water to clean any visible ink spills. Avoid touching the electrical contacts or nozzles directly with your fingers.

Remove and Inspect Cartridges

• Remove all cartridges from the printer.
• Check for damage or leaks in the cartridges, especially the black one.
• Clean the cartridge contacts gently with a lint-free cloth if they are dirty.

Inspect the Cartridge Slot

• Check the cartridge slots for any foreign objects or excess ink buildup.
• Clean the area carefully, but avoid damaging the components.

Check the Printhead

• If your printer has a removable printhead, take it out and inspect it for damage or clogs.
• Gently clean the printhead's nozzles with a lint-free cloth dampened with water. Allow it to dry completely before reinstalling.

Inspect for Paper Jams

• Open the printer's paper path and inspect for any pieces of paper or debris that could be causing the "jammed cartridge" alert.
• Remove any debris carefully to avoid damaging the rollers or sensors.

[Raj_05]

Reinstall Cartridges and Power On

• Reinsert the cartridges securely into their slots.
• Close all printer doors and reconnect the printer to the power source.
• Turn the printer on and check if the issue persists.

Run Printer Diagnostics

• Use the printer's control panel or the HP Smart app to run a self-test or diagnostic.
• If errors appear, follow the prompts to resolve them.

Perform a Firmware Update

• Check if your printer’s firmware is up to date by using the HP website or HP Smart app. Update if necessary.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Raj_05

HP Support 

[MoyFamily]

Upon cleaning the printer of spilled ink, I found a small plastic gear that was sitting unattached and has a crack in it. how do I get this fixed? Thanks.

[Max3Aj]

Hi @MoyFamily, Thank you for your response. 

Since you found a cracked plastic gear inside the printer, this could be the root cause of the issue. A broken gear can disrupt the internal mechanisms, leading to printhead misalignment, paper feed problems, or even error messages related to cartridge movement.

1. Identify the Gear's Location

• Compare the gear with the existing ones in the printer.
• Check the service manual (if available) for a diagram of internal components.
• Look for missing or misaligned gears inside the printer.

2. Assess the Damage

• If the crack is minor, the gear might still function, but if it’s completely broken, it needs replacement.
• Try to determine if the gear is part of the print carriage, paper feed rollers, or another mechanism.

3. Temporary Fix (If Replacement is Not Immediately Available)

• If the crack is small, use super glue or epoxy to temporarily fix the gear.
• Ensure it is completely dry before reassembling.
• If necessary, use a zip tie or small clamp to hold the repair in place while drying.

4. Order a Replacement Part

• Check HP’s official parts store for a compatible replacement.
• If the part number is unavailable, measure the gear and look for generic printer gears.

5. Disassemble and Replace the Gear

• Refer to a service manual specific to your printer model.
• Use proper tools (small screwdrivers, tweezers) to carefully remove the damaged gear.
• Install the new gear and ensure it moves freely.

6. Reset the Printer and Test

• Reassemble the printer.
• Perform a hard reset (disconnect power for a few minutes).
• Run a diagnostic print test to check for any movement issues.
   

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support