When I open the cover to access the print heads the mechanism dosen't move to the middle.

[Gandalf5509]

What do I have to do move print head mechanism to the middle, as opening the lid or cover doesn't work?

[A_Gayathri]

Hi @Gandalf5509,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the print head mechanism of your HP Smart Tank 7005 All-In-One printer is not moving to the middle when you open the cover, there could be a few potential reasons for this issue. Here are some steps you can try to troubleshoot and resolve the problem:

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 1-2 minutes, and then plug it back in and turn it on again. Sometimes, a simple power cycle can resolve issues with the printer mechanism.
• Check for Obstructions: Make sure there are no obstructions or foreign objects blocking the movement of the print head mechanism. Look inside the printer carefully and remove anything that may be blocking the path of the print head.
• Manually Move the Print Head: If the print head mechanism is not moving automatically, you can try gently moving it manually to the middle position. Be very careful when doing this and avoid applying excessive force to avoid damaging the printer.
• Inspect for Mechanical Issues: Check for any visible signs of damage or mechanical issues with the print head mechanism. Look for broken parts, loose connections, or anything that seems out of place.
• Reset the Printer: Some printers have a reset option that you can access through the settings menu. Try resetting the printer to its default settings to see if it resolves the issue with the print head mechanism.

Refer to this document: HP Smart Tank 7005 All-in-One

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gandalf5509]

Hi, thank you for your responses to my query.  However none of them work. I was on the phone the other day to an HP Support agent who once again took me through all the steps that I had already taken and also the steps that you have suggested. 

Long story short, after 2 hours on the phone to HP support at my cost, they advised myself to purchase a new printer and would pass me to their sales team. After asking a discount on the new printer l was offered a miserable 20% discount and upto a max of £40.00... bare in mind that my printer is just 3 months past its warranty period.

I did ask for more explaining my case, I'm still waiting on them getting back to me. Which l believe will happen "when pigs grow wings and learn to fly". So once again thank you and when l run out of black ink " l can still do" l will go and purchase an Epson printer which l had many years of use with no issues.

[A_Gayathri]

Hi @Gandalf5509 ,

Welcome to the HP Support Community

I'm sorry to hear about the frustration you've experienced with your HP printer and the lack of satisfactory resolution from HP support. It's disappointing when a product doesn't meet expectations, especially when it's just out of warranty.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!