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‎01-19-2025 02:18 AM

HP Recommended

Please support

1 REPLY 1

‎01-21-2025 06:39 AM

HP Recommended

Hi @Rani7720,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry you're facing trouble with your HP OfficeJet 7720 not detecting the new cartridge. That can be quite frustrating when you're trying to get things printed.

 

  • Is the cartridge an original HP cartridge or a third-party one?
  • Did you remove all the protective plastic strips and packaging from the new cartridge before installing it?
  • Are you seeing any specific error messages on the printer screen?
  • Have you moved country/region?

 

Meanwhile, follow the steps from this document. 

 

Also, try updating the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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