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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ilinglese
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Message 1 of 2
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Where's My Ink ??

HP Recommended
Deskjet 2630

My black cartridge now showing less than quarter-full. On-screen supply info tell me I'm fine (Really ?) Phone support (don't ask me how I managed this...the UK number I used now seems disconnected. "Oh yes...actually we sent you a new black cartridge just today!" That was 10 days ago - and guess what hasn't arrived. And to make matters worse, the HP site's now refusing to accept my regular logon, though bizarrely, I can *still* access my instant ink page, which continues to  tell me there are no issues, and makes no mention of 'inkcart in post." Any ideas how I can contact a person ?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ilinglese, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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