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‎01-04-2022 09:59 AM

HP Recommended
Product: HP OfficeJet Pro 8710

I bought some ink cartridges in bulk. Now when I load my 2nd batch, I am getting an error message that I have an older generation printer cartridge and it won't load in my printer. I'm confused as the printer says cartridges 952/952XL, and I'm loaded 952XL again and now have an issue?? What cartridge am I supposed to use?

 

1 REPLY 1

‎01-09-2022 07:42 AM

HP Recommended

Hi @cedwards422,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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