Why can't I use my HPOffice Jet 6954 Printer after I just purchased HP 902 4 plaques, today!

[Matthart2]

Yes ,I included the HP Model HP OfficeJet 6954, that I purchsed from HP.

[MysteriousMe]

Welcome to HP Support Community, @Matthart2 

Thank you for posting your query, I will be glad to help you.

Follow these steps to troubleshoot and resolve the issue:

1. Check Cartridge Compatibility

HP printers are designed to work only with specific cartridge models.

Verify that HP 902 cartridges are compatible with the HP OfficeJet 6954 printer (the 6954 typically requires HP 902XL / HP 902, but region, firmware, or printer lock can affect compatibility).

2. Inspect Cartridge Installation

Open the printer’s cartridge access door.

Remove the ink cartridges and reinsert them firmly until they click into place.

Ensure each cartridge is placed in the correct color slot.

3. Review Printer Error Messages

Check the printer’s display panel for error messages like:

Incompatible cartridge

Cartridge not recognized

Cartridge improperly installed

These messages help identify the exact issue.

4. Confirm Cartridge Authenticity

Always use genuine HP ink cartridges.

Refilled or non-original cartridges may cause detection failures or functionality issues.

5. Reset the Printer

Turn OFF the printer using the power button.

Unplug it from the power source.

Wait for 60 seconds, plug it back in, and turn it ON.

Recheck if cartridges are detected properly.

6. Update Firmware and Drivers

Outdated firmware can block or reject newer cartridges.

Update using:

HP Smart app

Official printer software

Printer settings menu (if accessible)

Also update your PC/laptop printer drivers if printing from a computer.

I hope this helps.

Take care and have a good day.