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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

After my computer warms up, I notice lines on the side of my documents when printing.

1 REPLY 1
HP Recommended

@Jim0507, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

The issue of lines appearing on the side of printed documents, especially after the computer warms up, could be caused by a few different factors:

Possible Causes & Solutions

Dirty or Clogged Printheads

  • The printhead may be clogged, causing streaks or lines in prints.
  • Solution:
    • Open HP Smart or HP Printer Assistant and run the Printhead Cleaning tool.
    • Print a Print Quality Diagnostic Page to check for inconsistencies.

Low or Defective Ink Cartridges

  • If the ink levels are low or the cartridge is defective, it can result in printing defects.
  • Solution:
    • Check ink levels from the printer’s control panel or HP Smart app.
    • Replace any low or faulty ink cartridges.
    • Ensure you are using genuine HP ink.

Paper Issues

  • Low-quality or damp paper can cause smudging or lines.
  • Solution:
    • Use high-quality, dry paper recommended for your printer.
    • Store paper in a cool, dry place.

Printer Alignment Issues

  • If the printer is misaligned, it can cause streaks or lines.
  • Solution:
    • Run the Align Printhead tool from the printer menu.
    • If available, manually realign using HP Smart.

Internal Hardware Issue (Overheating)

  • If this happens only after the computer/printer warms up, there might be an issue with the printer hardware.
  • Solution:
    • Let the printer cool down and then try printing again.
    • Try plugging it into a different power outlet.
    • Perform a hard reset:
      1. Turn off the printer.
      2. Unplug it from power for 60 seconds.
      3. Plug it back in and restart.

Firmware/Driver Issues

  • If the printer firmware or drivers are outdated, printing errors may occur.
  • Solution:
    • Visit HP Support and download the latest firmware/drivers for your printer.
    • Uninstall and reinstall the printer software.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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