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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Will not Accept Ink Cartridge

HP Recommended
HP Officejet 6958

I bought some non-HP Ink cartridges off of Amazon because I could not afford to get HP branded ones, and I put them in the printer, but I immediately began to have issues. An error screen came up and said that certain cartridges needed to be replaced due to an error. Interestingly, even though they all came in the same pack, I had no issues with the Cyan ink cartridge, it said that that one was working just fine. The printer had off-brand ink cartridges on it before, why am I now getting this problem> I am a college student and really need this thing back up and running, but no matter what I do, nothing changes. I even tried cleaning the contact points on the cartridges and the printer head, but that did nothing... What can I do? Please help!

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HP Recommended

@gntutara55 

Hello,

 

Your HP OfficeJet 6958 printer has dynamic security. It only applies to ink cartridges equipped with an authentic HP electronic circuit. Ink cartridges with modified or non-HP electronic circuits may not work, and those that are currently operating may not work in the future.
For more information, go to Printers with dynamic security.

 

If you wish, you can purchase an HP Instant Ink plan , so you can use your printer with authentic HP cartridges. The price of the package is based only on the number of pages printed and not on the number of ink cartridges received by the service.

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



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That's what I thought, but the odd thing is that it thinks one of the ink cartridges is an HP brand even though it isn't and all the other cartridges of the same brand are locked out...

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