Will not print in color

[TAB27]

My HP Office Jet 3830 will not print my document in color. Color is checked on the screen but when it prints it is in black.

[Nal_NR]

Hi @TAB27,

Welcome to the HP Support Community. 

I'd like to help!

Please uninstall the Printer Driver.

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
 

Restart the computer and printer and download the Full Feature Software from HP Customer Support - Software and Driver Downloads

You may also refer to this document for print quality issues. 

Hope this helps! Keep me posted for further assistance.
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