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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Hp 4500 Envy

Will not copy or print any color, but color setting enabled.  Tried two differeent color cartridges, same result.  Downloaded new drivers by unistalling and reinstalling printer.  Reset printer to factory defaults.  Used 'tools' setting to clean cartridges. Test pages and alignment page completely missing color

1 REPLY 1
HP Recommended

Hi @CrimpChimp,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue printing in colour on your printer.

 

To understand the issue and help you, please share the details listed below:

 

- Are you able to make a colour copy on the printer standalone? (Placed a colour document on the scanner glass and make a colour copy to confirm). 

- When was the last time you were able to print in colour?

- Were there any changes made to your printer recently?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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