Wrong size ink

[SisterfriendGA]

I opened and tried to replace current ink for my envy4500. First shipment . The ink cartridges are way too big

[zoey7886]

@SisterfriendGA, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Instant Ink Cartridges Size Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

HP Instant Ink cartridges can appear larger than the standard cartridges you are accustomed to, as they often contain more ink to accommodate higher printing volumes associated with the subscription service. This can be particularly noticeable with initial shipments for new users.

What to do if your Instant Ink cartridges seem incompatible:

1. Verify cartridge compatibility:
   • Ensure that you are using the correct cartridges specified for your HP ENVY 4500 printer model.
   • Go to the HP Instant Ink account page and verify the cartridge details.

Check for installation errors:

• Double-check the installation process to make sure that the cartridges are properly seated in the printer. Follow instructions closely to avoid common installation mistakes.

Contact HP Instant Ink Support:

• If you continue facing issues, contact HP Instant Ink support for assistance. They can confirm if there was an error with your shipment and help resolve any compatibility issues. Use the following links based on your account type:
  • Home / Home Office: HP Instant Ink support
  • Business: HP Instant Ink for Business support  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,