XXL HP print cartridges

[Brightspark3311]

The XXXL print cartridges supplied by HP do not work. There is a communication problem, printer will not do anything until I remove them.

Can anyone help?

[Irfan_06]

Hi @Brightspark3311,

Welcome to HP Support Community.
Thank you for posting your query. I will be glad to assist you.

I understand you are facing an issue while using the HP ink cartridges. Not to worry I will help you to resolve the issue.

To isolate the issue, please get back to me with the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages (if any) on the unit.

- When was the last time those ink cartridges where working fine?

- Were there any changes made to your printer recently?

Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Brightspark3311]

It's a HP Envy 6032e

Model no. SNPRC-1807-01

No error messages but the side of unit glows white.

The extra large cartridges supplied by HP have never worked.

I have not made any changes to my printer recently and can still use standard cartridges to print.

Mark

[Irfan_06]

HI @Brightspark3311,

I see that you are facing an issue with your printer ink cartridges.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Brightspark3311]

I did as I was instructed but cartridges still do not work.

I have flashing white light on r/h side, white light in the middle and an E0 on the unit.

I am going to put my standard cartridges back in, as I know they work.

I may have to cancel my subscription.

Anything else you can suggest?

[Irfan_06]

Hi @Brightspark3311,

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support