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macOS 12.0 Monterey

Screenshot 2024-11-18 at 6.14.04 PM.png

 

Hi,

I am getting Yellow streaks on the edge of page. and the Magenta toner is misalign, you can see from the "Magenta triagle 6 dot" in the image. I have already cleaned the page and recalibrated the color toner. Please help.

Thank you.

Kwc

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

From you picture it is apparent that your cartridges leak, likely the yellow is defective and the reason you have the yellow down the right side of the page. One bad cartridge can throw off everything if it happens to pollute the registration sensor in the printer. Your first step it to replace the yellow toner and then perform a full calibration. Repeat up to three times if the image still refuses to align properly. A factory reset would be the next step to perform.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 REPLIES 3
HP Recommended

Hi @kwc8,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
HP Recommended

My printer model is HP Color LaserJet MFP M281cdw. The magenta color misalignment issue has been taken care. Current the yellow streaks on the edges still occur, which I have already cleaned the printer using system cleaning.

 

I found there is some yellow dot on the right side when I open the printer inner parts

PHOTO-2024-11-22-15-54-47 2.jpg

HP Recommended

From you picture it is apparent that your cartridges leak, likely the yellow is defective and the reason you have the yellow down the right side of the page. One bad cartridge can throw off everything if it happens to pollute the registration sensor in the printer. Your first step it to replace the yellow toner and then perform a full calibration. Repeat up to three times if the image still refuses to align properly. A factory reset would be the next step to perform.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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