blue streaking

[sonomead]

I have an OfficeJet Pro 8028. I put in a new blue ink cartridge and now there are blue streaks across the page.  I have done all the recommendations even resetting to factory.  I have replaced all cartridges.   Nothing has helped.  When I do a clean print head there are streaks across the top of the purple (upper right corner is all pink) and the green (top half is yellow).  Very frustrating!!!   Hope someone can help.

Thank you!

[Sneha_01]

Hi @sonomead,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8028 is printing with blue streaks and you've already tried resetting to factory settings and replacing all cartridges, there are several steps you can take to further troubleshoot and resolve the issue. The problem you’re describing could be related to issues with the print head, ink cartridges, or print quality settings. Here’s a detailed guide to help you address the problem:

1. Perform a Print Head Cleaning

• Access Printer Settings: Go to the printer’s control panel or use the HP Smart app on your computer or mobile device.
• Run Print Head Cleaning: Look for the option to clean the print head and follow the prompts. This process can help clear clogged nozzles and improve print quality.

2. Print a Test Page

• Print Quality Diagnostic Page: Print a diagnostic or test page to evaluate the print quality. This will help you determine which colors are not printing correctly and where the issue might be.

3. Check Ink Cartridge Installation

• Reinstall Cartridges: Remove the ink cartridges and reinstall them to ensure they are seated properly.
• Inspect Cartridges: Check for any protective tape or packaging that might still be on the cartridges.

4. Examine the Print Head

• Clean the Print Head: Use a soft, lint-free cloth dampened with water to gently clean the print head area. Avoid touching the nozzles directly.
• Check Alignment: Sometimes incorrect alignment can cause streaking. Use the printer’s alignment function to ensure the print head is correctly aligned. This option is usually available in the printer settings.

5. Perform a Deep Clean

• Run Deep Clean Utility: If available, use the printer’s deep cleaning utility to address persistent print quality issues. This can often be found in the printer settings or software.

6. Check for Firmware Updates

• Update Firmware: Ensure your printer’s firmware is up to date. Visit the HP Support website and download any available firmware updates for your OfficeJet Pro 8028.

7. Inspect the Printer Mechanism

• Check for Paper Jams or Obstructions: Ensure there are no paper jams or foreign objects inside the printer that might be affecting print quality.
• Inspect the Print Head Area: Look for any physical damage or debris that could be causing streaks.

8. Replace Ink Cartridges

• Verify Cartridges: Even though you’ve replaced them, try using another set of genuine HP ink cartridges. Sometimes defective cartridges can cause printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support