blue won't print

[mixandmax]

blue won't print.  online help keeps getting cut off.  says my warranty is still good but when I check it isn't.  online used several devices to connect to my computer and had me go to my  bank website to get info for refund.  now i am afraid they scammed me.

[A_Gayathri]

Hi @mixandmax,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028 All-in-One Printer isn't printing on Windows 11, here are some troubleshooting steps to resolve the issue:

1. Check Printer Status

• Ensure the printer is powered on. Check for any error messages or blinking lights on the printer display.
• Verify the connection: Ensure the printer is connected to your computer (via Wi-Fi, Ethernet, or USB).

2. Check Print Queue

• Press Win + S, type Printers & Scanners, and open it.
• Select your HP OfficeJet Pro 8028 and click Open Queue.
• Clear any stuck print jobs by selecting them and clicking Cancel.

3. Set the Printer as Default

• Go to Printers & Scanners.
• Select your HP printer, click Manage, and then click Set as default.

4. Restart the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click, and select Restart.

5. Check Printer Drivers

• Open the HP Smart app or download it from the Microsoft Store if not already installed.
• Update the printer's firmware and drivers using HP Smart or the HP Support website:
  • Visit HP Support.
  • Enter your printer model and download the latest drivers.

6. Test Printing from HP Smart

• Open the HP Smart app and add your printer if it isn't already added.
• Try printing a test page from the app.

7. Run the Windows Troubleshooter

1. Press Win + I to open Settings.
2. Navigate to System > Troubleshoot > Other troubleshooters.
3. Run the Printer troubleshooter and follow the on-screen instructions.

8. Check for Windows Updates

• Press Win + I to open Settings.
• Navigate to Windows Update and click Check for updates.

9. Reinstall the Printer

1. Open Printers & Scanners.
2. Select your printer and click Remove device.
3. Restart your computer.
4. Add the printer back by clicking Add a printer or scanner in Printers & Scanners.

10. Additional Troubleshooting

• Network Check: Ensure your printer and computer are on the same Wi-Fi network.
• Paper and Ink: Check that the paper tray has paper and the ink levels are adequate.
  
  It sounds like you've encountered a potential scam. Here’s what you should do immediately:

1. Secure Your Bank Account:

• Contact your bank immediately to report potential fraud.
• Explain the situation and ask them to monitor your account for unauthorized activity.
• If you provided any personal or account information, request to block your account or change your login credentials.

2. Check Your Computer for Malware:

• Disconnect your computer from the internet to prevent further unauthorized access.
• Run a full antivirus scan using a reputable antivirus program to check for and remove any malware or remote access tools.
• If you're unsure about the scan or feel uncomfortable handling it yourself, seek help from a trusted IT professional.

3. Report the Scam:

• HP Fraud Support: Visit HP Fraud and Scam Reporting to report the scam and verify your warranty status. HP does not require access to your bank account for refunds or support.
• Government Agencies:
  • In the U.S., file a report with the FTC or your country’s equivalent fraud protection agency.

4. Secure Your HP Printer Issue:

• Avoid using the same service or support links provided by the scammer.
• For legitimate HP support, visit the HP Customer Support website.
• Fix Printing Issue:
  • Ensure the blue cartridge is installed correctly and contains ink.
  • Run a diagnostic test via the printer’s menu.
  • Update your printer drivers via HP Smart.

5. Protect Yourself Moving Forward:

• Use strong, unique passwords for online accounts.
• Avoid giving out sensitive information online or over the phone unless you are certain of the legitimacy of the request.
• Regularly monitor your accounts for suspicious activity.

If these steps don’t resolve the issue, let me know the specific symptoms or error messages you're encountering

I hope this helps. 

Take care and have a good day.

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