bought an ONN 67 ink cartridge. Put it in my HP printer, error message no ink.

[Diane1976]

I called customer service earlier stating that the new color ink cartridge from ONN for my HP printer is showing no ink.  Still waiting for a call back.  This is the 2nd time this has happened.  I returned two other cartridges that were unopened. Will not order this again.

[VikramTheGreat · Accepted solution]

Hi @Diane1976,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it is to experience issues with ink cartridges, especially after multiple attempts. Here’s what you need to know:

Why This Happens

ONN cartridges are third-party/non-HP cartridges, and HP printers are designed to work best with original HP ink. Non-HP cartridges may:

• Show incorrect ink levels.
• Fail to print properly.
• Trigger compatibility or empty cartridge errors.

Recommended Steps

1. Verify Cartridge Type
   • Check if the cartridge is HP-branded (e.g., HP 67 for DeskJet 2732).
   • If it’s ONN or another brand, HP cannot guarantee compatibility.
      
2. Run HP Cartridge Authentication
   • On your printer or via the HP app: 
     • Go to Settings > Supplies > Cartridge Information. 👉 HP anti-counterfeit | HP® Official Site
        
3. Use Genuine HP Ink
   • For HP DeskJet 2732, the correct cartridges are: 
     • HP 67 Black
     • HP 67 Tri-color 👉 Buy Original HP Ink
        
4. If You Already Have HP Ink and Still See Empty

• Remove the cartridge.
• Clean the gold contacts with a lint-free cloth.
• Reinsert and restart the printer.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat