can't print in color, setting doesn't show print in color option

[JoyangKayang]

I just bought an hp desk jet 2855e printer, I printed out text in black just fine but when I tried to print some pictures it only show black and white and there is no option of printing in colors in the setting

[Garp_senchau]

@JoyangKayang, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like the printer settings might need some adjustments to allow printing in color. Here are a few steps you can try to resolve this issue with your HP DeskJet 2855e printer:

Check Printer Settings:

• Open the document or picture you want to print.
• Go to the Print dialog box, usually found under File > Print or by pressing Ctrl + P (Cmd + P on a Mac).
• Look for an option related to color settings in the printer's settings or properties. This could be labeled as "Color," "Preferences," or "Advanced."
• Ensure that the setting is switched from grayscale or monochrome to color.

Check Printer Drivers:

• Make sure that your printer driver is up-to-date. You can download the latest drivers and software from the official HP support website.
• Navigate to https://support.hp.com and search for your printer model to find and install the latest drivers.

Use Right Media Type:

• Verify that the media type setting matches the paper you are using. For photos, you might want to select "Photo Paper" if you're using it.
• Check the printer's paper tray to ensure you've loaded the correct type of paper for color printing.

Reset Printing Preferences:

• Go to the printer settings on your computer (Control Panel > Devices and Printers) and try selecting "Reset to Defaults" in your printer's preferences or properties.

Reinstall Printer:

• Uninstall the printer from your device and then reinstall it. Often, a fresh setup can resolve any misconfigurations.

Check Ink Levels:

• Use the printer's software or control panel to check the ink levels, ensuring you have enough color ink.

Print Head Cleaning:

• In some instances, a printhead cleaning may be necessary if there are still issues. This can be done through the printer's tool options or maintenance section.

Reference: HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues ...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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