cartridges are not communicating

[RSaaaa]

Seeing the below error message. I do not have a replacement cartridge. I've tried taking the cartridge out and putting it back in. I've tried turning the printer off and back on. Thanks.

"Cyan, Magenta, and Yellow. The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges. HP+ printers require Original HP cartridges. Your printer is enrolled in HP Instant Ink, and if you don't have a replacement cartridge, contact HP Instant Ink support."

[sandytechy20]

@RSaaaa

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION:

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

Refer to this HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[RSaaaa]

I've tried this, but it doesn't make a difference. Can you send me a replacement colour cartridge please.

[sandytechy20 · Accepted solution]

@RSaaaa

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.