deactivating instant ink from a second hand printer

[wheega]

i bought a used officejet pro 6968 because my previous one was no longer working. the one i bought is tied to someone else's instant ink account, so i cannot disable automatic updates or use non-hp cartridges. how do i remove the instank ink information from this printer? i bought the printer from an online retailer so i do not have the info of the person who previously had the account.

[Sneha_01]

Hi @wheega,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.  

If the printer is previously enrolled in instant ink and the account is not cancelled, you might not be able to use it.

Please help us with the Printer serial number or the product number on a private message for further assistance. We will look if the account is still active and help.canceled

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[wheega]

Just sent you a DM with the numbers 🙂