defective cartridge

[hammerhd1]

Hi i am on automatic ink program.. My printer alerted me to change the Cyan Cartridge but its not seeing the cartridge   i did everything possible to fix   i will need another Cyan asap Please

[Nal_NR]

Hi @hammerhd1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand you are getting an error message.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you recently change the ink cartridges?

Have you remove the ink cartridges and then tried to clean the electrical contacts and then reseat them?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest here is to follow all the steps suggested in the support document 

If this is related to HP Instant ink, Since the Instant Ink account details are confidential, please send me the required information via private message.

I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.