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‎01-14-2022 04:18 AM

HP Recommended

I've tried a Factory reset.

The firmware remains the same.

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‎01-19-2022 10:25 AM

HP Recommended

Yes, HP should allow a firmware downgrade to solve this.

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‎01-19-2022 10:38 AM

HP Recommended

I too have this problem. I posted two days ago, and have not heard anything from HP.  They obviously just don't care, with as many complaints as has been raised (with a lot more to come I'm sure) and no response or rollback of firmware to alleviate this problem. Customers have a lot of $$ tied up in useless printers right now. I certainly would not recommend HP printers!! I didn't have a problem until I did a s/w update.

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‎01-19-2022 10:40 AM

HP Recommended

And I have only used HP cartridges.  First cartridge out of pack worked fine, second one now does not. And when I replace the old cartridge, the printer now has a message that it is counterfeit or used.  Come on HP, get this fixed!!!

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‎01-19-2022 10:44 AM

HP Recommended

I received a PM from HP detailing how to perform a semi /full reset.

This did not reset the firmware.

This did not fix the issue.

I have replied to HP and as yet have heard nothing back.

My printer remains a brick.

I await assistance from anyone who can help undo the firmware update.

 

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‎01-19-2022 10:52 AM

HP Recommended

I too believe a firmware rollback is warranted, or a fix to current firmware.  This is absolutely ridiculous!!  Sorry for my soapbox.

1 person found this reply helpful
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‎01-19-2022 10:57 AM

HP Recommended

We need a procedure how to revert firmware to the previous version.

 

HP Need to listen

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‎01-19-2022 11:31 AM

HP Recommended

As bad as the blocking of third party ink cartridges is, I (and many of the other responders with this problem) have only been using genuine HP cartridges. For HP to curtail the use of their own, maybe older, cartridges to presumably force us to buy newer ones is preposterous, and ridiculous!!  Only by letting HP know how you feel about this will anything be done about it.

1 person found this reply helpful
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‎01-19-2022 05:11 PM

HP Recommended

For a possible workaround, try this website.  I was able to use my older genuine HP ink cartridges after following the process on the website. Use at your own risk, and I would run virus/malware scans on anything downloaded. Don't know if it will help with third party ink or not.  https://www.compandsave.com/hp-printer-firmware-downgrade 

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‎01-19-2022 07:20 PM

HP Recommended

That didn't work for me. Printer is greyed out and cannot be selected. Also it says the status was not applicable.

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