had defective ink cartridges- Inserted replacements from hp now showing: use set up cartridges

[mindy-davis]

had defective ink cartridges- Inserted replacements from hp- now showing: use set up cartridges on the screen. 

I don't have those, and I can't get passed the error message.  tried unplugging  and reinserting cartridges too.  Please advise.  I need my printer to work!

[Betty0610 · Accepted solution]

@mindy-davis

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!