help on my cartridge ?

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jrdhos]

Printer SN: CN3A22M4QY05X4
Total Page Count: 376
TriColor Ink ID: 0000000000000000
Black Ink ID: 18C093E14E24D189
RX(last 4 digits): 0000 

this is my copy to clipboard i know how to send to you private message betty0610 i confuse this site if iclick your profile no icon to sent to you a private message , i know only is to reply on this post...

[jrdhos]

this is my screenshot

[Betty0610]

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile name or simply click on this link. Please delete these values from the public post. Also the tricolor ID values look incorrect. What cartridge numbers are inside the Printer currently while generating these values?

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!