• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-23-2025 08:04 AM

HP Recommended
Operating System: Microsoft Windows 11

 canceled HP instant ink and was hit with an additional charge after my service ended. Buyer beware!

Category:
3 REPLIES 3

‎01-23-2025 08:46 AM

HP Recommended

@jt850 

 

Instant Ink is a legal contract -- there is a full Terms of Service document that explains your rights and responsibilities.

 

Please contact Instant Ink Support to have your concern addressed.

 

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

 

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

 

Dragon-Fur

Was this reply helpful? Yes No

‎01-23-2025 06:32 PM

HP Recommended

The billing for Instant Ink is in arrears;  the first bill is at then end of the first month's usage and the last bill will arrive after the last month's usage.  The last bill may include the normal monthly charge as well as any additional charges if the monthly usage was exceeded.

 

Please note that the Instant Ink cartridges will need to be replaced with retail cartridges after the Instant Ink subscription ends.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎01-24-2025 06:16 AM

HP Recommended

Excellent point, Bob.

 

@jt850 

 

There should be nothing "hidden" --

Included in the final billing, should be the final month's charges, and, only if applicable, any overage charges for extra pages printed.

 

After taking a look at the contract where all the subscription charges are explained,

Should you see something that does not make sense or causes you concern of any kind,

Do contact Instant Ink Support.

 

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.