Solved: how to get a replacement ink cartridge - HP Support Community

momo54 · ‎04-19-2023

HP will not help send a replacement HP63 color ink cartridge because my printer is out of warranty without first charging me $20 to diagnose the problem. I just spent $77.99 on a double package of ink and the color ink will not work. I put my old color ink cartridge in to see if it would work and it worked fine.

I need an address to return this defective cartridge because online help is not available.

thanks, kp

Bob_Headrick · ‎04-19-2023

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer. At this point it will likely say "Manufacturer's warranty has expired" To the right of this it will say "See details". Click the "See details" link, which will open another page with more details. Near the bottom of the text will be a paragraph that says :

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >

Click on the "Dispute this" link which will ask for some additional contact information. Fill out the contact information, then in the bottom section select:

Dispute reason

Issue with my Accessories, Supplies and/or Software.

In the comment section indicate that you have a defective supply that is in warranty, you have verified the supply is defective by switching it with a replacement supply.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

View solution in original post

Bob_Headrick · ‎04-19-2023

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer. At this point it will likely say "Manufacturer's warranty has expired" To the right of this it will say "See details". Click the "See details" link, which will open another page with more details. Near the bottom of the text will be a paragraph that says :

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >

Click on the "Dispute this" link which will ask for some additional contact information. Fill out the contact information, then in the bottom section select:

Dispute reason

Issue with my Accessories, Supplies and/or Software.

In the comment section indicate that you have a defective supply that is in warranty, you have verified the supply is defective by switching it with a replacement supply.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

momo54 · ‎04-20-2023

thank you bob headrick for sending this information. i have already submitted my dispute and am very satisfied with this solution. momo54

Bob_Headrick · ‎04-20-2023

I am glad I could help.

Be sure to come back to the HP forum in the future for HP printing and computer issues.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

how to get a replacement ink cartridge

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