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‎04-19-2023 10:12 AM

HP Recommended
Product: HP ENVY 4516 All-in-One Printer
Operating System: Microsoft Windows 11

HP will not help send a replacement HP63 color ink cartridge because my printer is out of warranty without first charging me $20 to diagnose the problem.  I just spent $77.99 on a double package of ink and the color ink will not work.  I put my old color ink cartridge in to see if it would work and it worked fine.

 

I need an address to return this defective cartridge because online help is not available.

thanks, kp

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