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‎10-16-2022 05:32 PM - last edited on ‎10-17-2022 07:57 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

how to open 9025e cartridge door. one side opens the other sometimes doesn't

Category:
1 REPLY 1

‎11-07-2022 08:37 AM

HP Recommended

@Stevie8844

 

Welcome to the HP support community.

 

I understand that you are unable to open the cartridge door,I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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