how to warranty return defective new open HP ink cartridge purchased retailer wont exchange

[Megomama]

Purchased HP 15 black ink cartridge at Office Depot. com for a HP PSC 950 printer. After installation, printer error states incorrect ink cartridge. After reinstalling old HP 15 cartridge has no problem other than low ink. Office Depot does not replace opened ink package. Item still under warranty til Apr 2022. How do a get a RMA# to return for replacement.

[Jay_G24]

 Hi @Megomama,

I'd like to help!

Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
      CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
      CAUTION: Do not touch or try to remove the copper electrical strip
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
   • Insert the black cartridge into the right slot.
   • Insert the tri-color cartridge into the left slot.
10. Repeat these steps for the other cartridge, if necessary.
11. Close the cartridge access door.
12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
13. Check for the error message.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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