hp 3085 printer indicate cartridge full but not printing black

[Aselamahanama]

hp 3085 printer indicate cartridge full but not printing black

[Garp_senchau]

@Aselamahanama, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP 3085 printer is indicating that the cartridge is full but not printing black, follow these troubleshooting steps to resolve the issue:

Check the Cartridge Installation:

• Ensure the black cartridge is installed correctly. Make sure the cartridge is properly seated in its designated slot. A misalignment can cause printing issues.

Clean the Printhead:

• Sometimes, the printhead might be clogged, preventing the black ink from dispensing. Use the printer’s built-in cleaning function to clean the printhead. You can access this function through the printer’s control panel or printer software.

Inspect Cartridge Contacts:

• Power off the printer, remove the black ink cartridge, and inspect the electrical contacts. Clean any dirt or ink buildup gently with a lint-free cloth.
• Reinstall the cartridge securely.

Use Genuine HP Cartridges:

• Ensure you are using genuine HP ink cartridges. Third-party or refilled cartridges can sometimes cause issues.

Check for Firmware Updates:

• Visit the HP website to check for any available firmware updates for your printer model. Updating the firmware can sometimes resolve printing issues.

Print a Test Page:

• Try printing a diagnostic or test page to see if the issue persists. This can help determine if the problem is with all print files or specific ones.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in. Turn the printer back on and try printing again.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,