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Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎10-20-2020 02:01 AM

HP Recommended
Product: envy 5020
Operating System: Microsoft Windows 10 (64-bit)

hi i have envy 5020 printer. i cancel instant ink as wasnt using it enough.

 

instant ink have stopped working as expected. however ive put in new 304 cartridges hp . but cant seem to get ink levels to show? not on printer not on the hp smart app is there some reset i need to do? thanks again

Category:
2 REPLIES 2

‎10-21-2020 02:30 PM

HP Recommended

HP ARE THE BIGGEST SCAM ON THIS PLANET

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‎10-22-2020 06:12 AM

HP Recommended

@user4567, Welcome to the HP Support Community!

 

Are you using regular HP ink cartridges?

Make sure the Instant Ink enrollment has been canceled. You may log in to your account to check the same.

 

Restart the router, the printer, and the PC.

If the issue persists, turn off the web services as shown in this document and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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