in hp neverstop 1200w the reload kit is not rotating 180 degree for reload

[dishantd]

in my hp neverstop 1200w printer the reload catridge is not rotating 180 degree due to which reload is not possible. what to be done

[Max3Aj]

Hi @dishantd, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating when the reload kit doesn't work as expected. Here are a few steps you can try to resolve the issue:

Check Alignment: Ensure the toner reload kit is properly aligned with the printer. There are specific grooves or guides that need to match up for the kit to rotate smoothly.
Remove Obstructions: Look for any obstructions or debris that might be preventing the kit from turning. Even small pieces of paper or toner residue can cause issues.
Follow Instructions: Make sure you're following the refill instructions correctly. Sometimes, missing a step or performing it incorrectly can cause problems.
 

I hope this helps. 

Take care and have a good day. 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support