incompatible cartridge message how to fix

[Jops08181966]

i am using a hp deskjet ink advantage 4645 printer since year 2014. just this thursday, a message appeared on the display saying " incompatible cartridge " and the sign or logo for the black cartridge.  how do i fix this?

[Treeko]

Hi @Jops08181966 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Jops08181966]

hi there... i tried all suggestions and nothing worked. my printer is a hp deskjet ink advantage 4645... with cartridge number 678, type 1 cartridge. checking on which cartridge number must i use for this printer, #678 does not exist.  may i remind you that i have been using this printer since 2014, and never encountered this problem, until now. is there another cartridge number with same same type that i can use to replace this one? just asking.

[Treeko]

Hi @Jops08181966 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support